How to have your data deleted
You can ask us to delete the personal data we hold about you at any time. This page explains what to send, what is deleted and what we are required to keep.
How to request deletion
Email [email protected] from the address on your account or orders with the subject “Data deletion request”. Tell us whether you want everything deleted or only specific data, such as a saved address or your newsletter subscription. We may ask you to confirm the request from that email address before acting on it.
What is deleted
- Your customer account, saved addresses and wishlist
- Newsletter and marketing subscriptions
- Support tickets and chat history
- Personal details attached to past orders, which are anonymised rather than removed (see below)
What we have to keep
Indian tax and accounting law requires us to keep records of every sale, including the invoice, for a fixed period after the order. For those orders we remove your name, contact details and address from our systems and keep only the invoice data the law requires. Payment details are never stored by us; they are held by the payment provider you paid through (PayPal, Stripe, Razorpay or PayU) under their own policies.
Timing
Deletion is completed within 30 days of a confirmed request and you receive an email when it is done. Backups that contain your data are overwritten on their normal rotation after that.
Signed in with Facebook or Google?
If you created your account through a social login, deleting your Moolihai data does not affect your Facebook or Google account. Remove Moolihai from the connected apps list in that account to revoke its access.
Read the full privacy policy for how we collect and use data.