Shipping from India to your door
Every order leaves our facility in Tirunelveli, Tamil Nadu, with a tracking number. Here is how long it takes, what it costs and what to expect at customs.
Where we ship
The USA, Canada, the UK, Australia, Singapore, Malaysia, the UAE and most of Europe, plus most other countries that allow the import of dried herbs and foods. If your country is not offered at checkout, email [email protected] before ordering and we will confirm whether we can ship there.
Delivery times
Orders are packed and handed to the carrier within a few working days of payment. Parcels travel with DHL Express, UPS or FedEx. Transit times below are from dispatch, based on what our customers actually experience; customs inspection can add days in any country.
| Destination | Typical transit from dispatch |
|---|---|
| United States | 4 to 6 days, occasionally up to 10 |
| Canada | 4 to 7 days |
| United Kingdom | 4 to 7 days |
| Australia | 3 to 5 days |
| Singapore and Malaysia | 3 to 5 days |
| Europe | 5 to 10 days |
If we are unable to dispatch your order within 5 days of payment, you can cancel it for a full refund by emailing [email protected].
Shipping cost
- USA, UK and Canada: free on orders above US$99 after discounts.
- All other orders: the exact carrier rate for your parcel’s weight and destination is shown at checkout before you pay.
Customs, duties and VAT
Your parcel ships from India with a complete, accurate customs declaration listing every item. Whether import duty or tax is charged depends on your country’s rules and your order value, and it is collected from you by the carrier before or on delivery. We do not collect it and cannot pay it on your behalf.
- Check import rules before ordering. Some countries restrict certain herbs, seeds or honey. It is your responsibility to know what your country allows in. Parcels refused, seized or destroyed by customs cannot be refunded or reshipped, because the goods and the shipping have already been paid out.
- Documents. If your country needs a specific document for import, tell us before you order and we will confirm whether we can provide it.
- European Union. We do not charge EU VAT at checkout. Import VAT and any duty are assessed by the carrier on arrival. Business customers can put their EORI or VAT number in the order notes and it will appear on the declaration.
- Respond to the carrier quickly. If DHL, UPS or FedEx contacts you about duty or paperwork, parcels that are not cleared within their holding period are returned or destroyed.
Tracking
You receive the carrier and tracking number by email the moment your order is dispatched. You can also see it under Track your order with your order number and email.
Orders within India
This store prices in US dollars and ships internationally. For delivery within India in rupees, with cash on delivery and domestic couriers, order from moolihai.com/in.
Common questions
Can I combine two orders into one parcel?
Yes, if neither has been dispatched. Email [email protected] with both order numbers and we will merge them and refund any duplicate shipping.
Do you ship to PO boxes?
Express carriers need a street address and a phone number for delivery. Use a home or work address.
My parcel says delivered but I do not have it.
Check with household members, neighbours and your building’s mail room, then message us the same day with your order number and we will open a trace with the carrier.
The powder settled or clumped in transit.
That is normal for finely milled herbs that have travelled by air. Shake the pouch, then store it sealed in a cool, dry place away from sunlight.